Privacy policy
Who are we?
1683 Chocolate Place
1683 High Street,
Knowle,
B93 0LL
For any questions about how we use your data, or to exercise your rights over your data, you can contact us on:
Telephone: 01564774550
Email: enquiries@1683chocolateplace.co.uk
Post: 1683 Chocolate Place, 1683 High Street, Knowle, Solihull, B93 0LL
If you do have questions, we’d ask you to read this policy first as we hope it’s clear and comprehensive.
What data do we collect and process about you, what do we do with it and why?
When you visit our website
We collect your IP address, the website you came from, what kind of browser you’re using, and what you do on the website – which links you follow, where your mouse travels, how long you spend on each page and so on.
We only use temporary cookies and don’t track you around the internet. Our website will work fine if do not have track switched on or have third-party cookies completely disabled.
We will link some of your technical information, such as your IP address, to your name and other personal details if you log in to the website or buy chocolate.
We use this information to make our website work in the first place, and to help us understand your experience of it and how to improve it.
Formally, we justify this processing as a combination of contract and pre-contractual negotiation for the chocolate selection and purchasing process and legitimate interest for the marketing and activity.
When you buy chocolates or products
When you purchase chocolates or other products from our website, we collect and process certain personal information in order to fulfil your order and provide customer service.
If you buy through our website, we collect your name, postal address and email address. Payment card information is processed securely by our payment processor, Shopify Payments; we do not handle or store your card details ourselves.
If you place an order by telephone, we will collect your name, telephone number, postal address and email address. Payment card details provided over the phone are processed by Shopify Payments and are not stored by us.
We use this information to fulfil and deliver your order, process and track payments, and manage any related enquiries, complaints or refunds. Formally, we justify this processing as necessary for the performance of our contract with you.
Gift Messages
If you include a gift message with your order, we will process the content of that message as part of fulfilling your order. Gift messages must be lawful and appropriate and must not contain content that is hateful, discriminatory, harassing, threatening, abusive, obscene or sexually explicit. We reserve the right to decline, edit or remove gift messages that violate these standards or that we reasonably deem unsuitable. We justify this processing as necessary for the performance of your order and on the basis of our legitimate interest in operating a respectful and safe service.
When you contact us
If you get in touch with us – whether that’s by phone, email, post or in person – we’ll collect the personal information you provide. If you use our contact form, we ask for your name, email address and contact phone number. That information and anything else you tell us will be handled securely. Only what is needed to deal with your enquiry will be passed on internally. We do ask that you don’t include sensitive personal information in any communication unless it’s directly relevant, to make it easier for you and us jointly to protect you. If resolving your enquiry involves making a refund to you we may need to collect bank details or payment card information from you to do that; we will not keep these after the refund has been issued.
We will use the information you provide to deal with your enquiry and for no other purpose.
Formally, we justify this processing on the basis of your consent. When you use the contact form, , we will ask you for that consent explicitly.
We will also use your information for marketing purposes – see below.
When we send you marketing email.
Where we have noted this above we will use the information we have about you to send you marketing information about our chocolate and company. Where we have prior purchase history we will use that to help identify your interests and customise our marketing to you.
Whenever you interact with us, we may ask you to consent to receive this marketing information by email. You can withdraw this consent at any time by contacting us using the information at the start of this policy, following the unsubscribe instructions that are in every email we send. If you are a business we may send you marketing communications by email without prior consent, but you still have the same rights to ask us to stop.
We do not make telephone marketing calls to consumers and will only call you in response to an enquiry or as part of contractual customer service. We will make telephone marketing calls to businesses but will of course stop if you ask us to either on the call, by contacting us.
Formally, we justify our marketing activity as being in our legitimate interest. As required by the Privacy and Electronic Communication Regulation 2003, for natural people we will only send marketing communication by email where we have explicit consent.
Who else gets to see your data
We won’t ever sell your data or provide access to it to any third parties for marketing purposes. We do not share your data in the following ways:
With our subcontractors
Like many businesses we don’t do everything ourselves. When we have someone else help us handle an aspect of our business, we will pass them some of your data so that they can do their work. We will only ever give them the minimum information that they need and it will always remain under our control. This means that they can only do with your data what we tell them to, and can’t keep it once they no longer need it or pass it on to anyone else.
At the moment, the following parts of our business work with partner companies them:
- The processing of credit and debit cards
- Our email marketing platform
We also outsource our IT. We have several partners for this; none of them have routine access to your data, but may be able to see it occasionally if they need to in order to fix a problem or make an update.
Your rights
You have the right to see a copy of all the data we hold about you.
You have the right to ask us to delete what we have or stop processing it. However, we may not be able to do so immediately if the data is required for us to fulfil an obligation to you – like completing an online order purchased via our website; if we are legally required to keep it; or if we believe we need to keep it for contractual or insurance purposes. We will always tell you what we are doing and why.
You have the right to ask us to correct your data – and if what we hold about you is wrong, we’d really appreciate it if you told us – but we will in some circumstances need to check that what you’re telling us is accurate, and may require proof, in order to protect you – and us – from fraud.
To exercise any of these rights, please contact us using the details at the top of this policy.
You also have the right to complain to the Information Commissioner’s Office – the government agency that handles data protection in the UK. You can reach them at their website: https://ico.org.uk/global/contact-us/
Policy information
This policy was last updated on the 23rd of May 2018. We may update it at any time in order to improve our customer experience or to comply with changes in the law.