FAQ's

 

Returns / Resends and Refunds

Can I amend my order after it has been placed

This is only possible if your order has not been competed or despatched

For Bespoke and Personalised orders it will be dependant on timings and the timeline of your order.  Please contact us as soon as possible and we will endeavour to help you as much as we can.

What if my order arrives damaged

All of our products are carefully packed to withstand their journey in the post and we are confident they will arrive with you in perfect condition.  In the event that your order does arrive damaged please don’t worry.  We guarantee we will immediately put it right for you – refunding or replacing as appropriate.

What if I am not happy with my order?

You can order in complete confidence if you are not 100% happy with your order or we miss an important delivery date, then we guarantee we will immediately put it right for you – refunding or replacing as appropriate.  Please contact us – we are here to help.